Ben Macintyre, writing in The Times, noted that publishers are using digital feedback they receive, courtesy of Kindle and Kobo, to ‘road-test’ new works. The thing about e-readers is that although they let you read in privacy, they record what you’re reading and can measure your responses: they chart when you slow down or read faster; they know when you get bogged down or give up on a book.
Although it sounds good, I am somewhat doubtful that publishers are actually finding time to analyse the data. But this does raise an interesting point. The publishing industry is almost alone in its tendency to ignore some obvious marketing processes other industries abide by. The film business uses focus groups, as does the music business. SlicethePie is just one company that entices music fans to rate tracks on line, paying them between two and ten cents for a written review. It might strike you as odd that publishers do not use focus groups to pre-test forthcoming books. Instead, a small group of highly educated staff members make decisions on a huge gamut of book genres based on their gut response. Forget market research. Bah! Who needs it?
So that leaves you. If you want to make sure your book is a success why not create your own focus group? Alafair Burke, an American thriller writer, thanks over 500 web fans by name in her book Long Gone for their help in making various decisions, from thinking up a good title to choosing the best author photo. There is nothing to stop your getting feedback from objective people who are keen readers of your particular genre. The web is a brilliant way of gathering like minds, but local book groups might oblige if you ask.
Wanda Whiteley, former Publishing Director at HarperCollins, is Founder and Editor-in-Chief of Manuscriptdoctor.co.uk, a literary consultancy

Adrian Sroka on August 24, 2012
Books are different to music and films. Books are a more time consuming experience, and therefore harder to rate.
1How is the publisher to react to the opinions of a focus group consisting of different, race, ethnicity, class, gender and age groups?
Usually, if we want expert advice, we seek experts in that particular field. It is hard to qualify an unqualified opinion of an individual or a focus group. Opinion polls have been wrong.
However, any new ideas that can help boost the publishing potential of a book are welcome. Perhaps, someone can enlighten me on how this could possibly work.
Victoria Whithear on August 25, 2012
I think this is the only way novels are still like art - placed into the public eye by a few experts of the trade and not a focus group in sight. But with the possible exception of Jack Vettriano, art isn't seeking to be in every home in the developed world. Books are as subjective as art but sold commercially like Kleenex. But if a focus group doesn't like the colour of a box or think the included balm smells weird, I'm sure Kleenex would change it. I suppose publishers could use focus groups for book covers quite easily, but it's not as if the writer is going to make a change because Terry from Andover would prefer the love interest to be blonde.
2Having said that, I find focus groups invaluable. My MC is designed to rub some people up the wrong way and I check with outside readers that I haven't taken him too far, or that if I have they are at least intrigued enough to stay with him. It's a really fine line, especially as not all the reasons for his odd behaviour are revealed in the first book.
I don't suppose it would work for everyone. My focus group fulfills a specific purpose and I knew I needed their help because I would let this character get away with murder. (Um, that's not a turn of phrase, that's a book 4 spoiler!) If you are walking no specific fine line then your story is your story and doesn't need any comment before it is presented to the publisher. Just one thing, though. If it isn't walking any fine lines, what is your reader going to be intrigued by?